Field Application Scientist

NuGEN Technologies is looking for a talented molecular biologist to join our growing Global Technical Support team. The successful candidate will be responsible for providing field-based technical support and training to customers primarily in the Central U.S. region. In addition, occasional travel to Asia-Pacific may be required. There will be a strong emphasis on pre-sales, post-sales, and troubleshooting activities.

The ideal candidate will be personable, as well as technically savvy, and located near a major airport in the central region of United States. Minimum of 50% of time spent in field with customers required. 

Position reports to Manager of Global Technical Support with matrix reporting to sales leaders in relevant geographies. No relocation available. Please send inquiries and updated resume to careers@nugen.com.


30 Apr 2017

Experience

  • Masters degree in scientific discipline or equivalent experience required.
  • Hands-on experience with Next Generation Sequencing technologies required.
  • Knowledge of Illumina NGS platforms and tools required.
  • 2+ years experience in customer facing position required.
  • Familiarity and background with data analysis and/or bioinformatics preferred.
  • Strong verbal and written communication skills required. Asian language skills desired.
  • Demonstrated track record of working independently, as well as collaboratively in a team required.

Role and Responsibilities

  • Partners and communicates with sales account executives to provide exceptional technical support to key customer accounts.
  • Provides pre-sale and post-sales support and training to customer sites using both onsite visits and remote webinars.
  • Provides phone and email support to customers, both for incoming questions and outbound communication.
  • Provides voice of the customer inputs to marketing team.
  • Participates in ongoing training (include occasional bench training) to maintain proficiency with NuGEN’s products.
  • Completes call reports with accuracy and completeness in CRM system with goal of case closure to full satisfaction.
  • Escalates unresolved customer issues as needed to insure resolution in an effective and timely manner.